{"issue_text":"Whether the arbitrator erred by making a determination outside his terms of reference","issue_type":"procedural","dispositive":"yes","related_facts":"Terms of reference only covered acting allowance, pay increments and salary discrepancies"}
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background
Facts of the Case
Background
The respondent was employed as Salaries and Administration manager Grade C5. In 2009 he was verbally requested to take additional duties of Human Resource Manager and paid acting allowance. After working in that capacity for more than six months, he claimed he should have been appointed substantive Human Resource Manager per company policy. The matter went to arbitration.
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